Shipping policy

We're pleased to offer free delivery on every order — no minimum spend, no hidden fees.

Processing time
Orders are processed within 1–2 working days. Orders placed at the weekend or on a bank holiday are processed on the next working day.

Delivery time
Estimated delivery is 7–15 working days from dispatch. Delivery times are estimates and may vary slightly during busy periods or due to circumstances outside our control.

Tracking your order
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel every step of the way.

Delays
Occasionally, delivery may be affected by factors beyond our control, such as courier or customs delays. If your order hasn't arrived within the estimated window, please get in touch and we'll be glad to help.

Need help?
If you have any questions about your delivery, email us at contact@zairum.com and our team will be happy to assist.