Refund policy

We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@zairum.com. Returns must be sent to the address we provide once your return is approved. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can assess the issue and put it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalised items, and personal care goods such as beauty products. We also cannot accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Cooling-off period
For eligible orders, you have the right to cancel or return your order within 14 days of receipt, for any reason. The item must be in the same condition that you received it, with tags and in its original packaging, along with proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, and tell you whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at contact@zairum.com.